We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at email@example.com.
Frequently Asked Questions
What is your return policy?
We offer a 30-day refund policy. If you're not satisfied with your purchase, you can return it within 30 days for a full refund.
How long does your shipping take?
Our shipping typically takes 10-15 days, but delivery times may vary depending on your location and product.
Is the packaging quality assured?
Yes, we ensure quality packaging to protect your products during shipping. Your items will arrive in excellent condition.
Do you offer international shipping?
Yes, we offer international shipping to many countries. You can check if we deliver to your location during the checkout process.
What payment methods do you accept?
We accept various payment methods, including credit/debit cards, PayPal, and more. You can choose your preferred option during checkout.
How can I track my order?
You'll receive a tracking number via email once your order is shipped. You can use this number to track your package.
What if my item arrives damaged?
If your item arrives damaged, please contact our customer support, and we'll assist you with a replacement or refund.
Can I change or cancel my order after it's placed?
You can make changes or cancel your order within 24 hours of purchase. Contact our support team for assistance.
Do you have a loyalty or rewards program?
Yes, we have a loyalty program where you can earn points for each purchase. These points can be redeemed for discounts on future orders.
Is my personal information secure when I shop here?
Yes, we take data security seriously. Your personal information is protected through secure encryption and best practices.
What's your policy on unsatisfactory products?
If you're unsatisfied with your purchase, please let us know, and we'll work to resolve the issue, whether through a replacement, refund, or exchange.
How can I stay updated on your latest products and promotions?
Subscribe to our newsletter and follow us on social media to stay informed about our latest products and special promotions.